Piper by Qualified

Shortlist
Website
HQ:
San Francisco
Funding:
$68M

Note

This market is moving at the speed of light. Please check back for latest info, such as fundings, capabilities, and other innovation.

About

Qualified is a Pipeline Generation Platform designed for revenue teams utilizing Salesforce. The platform enables businesses to identify and engage with high-value website visitors in real-time, facilitating personalized sales conversations through live chat, chatbots, voice calls, and screen sharing. By integrating seamlessly with Salesforce, Qualified helps companies convert website traffic into qualified leads, thereby accelerating the sales cycle.

Differentiators

Piper automates the process of engaging website visitors, capturing leads, and scheduling meetings, operating 24/7 to ensure continuous engagement. Pipe leverages artificial intelligence to understand visitor behavior and intent, enabling it to initiate personalized conversations and guide prospects through the sales funnel efficiently.

Positives

Positives

  • Integration
    • Piper AI facilitates meaningful, personalized conversations with prospects, ensuring readiness before scheduling meetings
    • Seamlessly integrates AI into the sales process for enhanced prospecting, nurturing, and deal closure
    User Experience & Interface
    • Highly intuitive and user-friendly UI, well-received by sales reps
    • Customizable to specific organizational needs, making it adaptable for various teams
    Salesforce Integration
    • Seamless integration with Salesforce, enhancing reporting and tracking capabilities
    • Allows for granular and generalized reporting to inform data-driven decisions
    Customer Support & Account Management
    • Exceptional support from account managers, ensuring a smooth implementation process and ongoing assistance
    • Responsive team provides quick answers and video walkthroughs for troubleshooting
    Improved Sales Performance
    • Higher conversion rates compared to previous platforms
    • Enables advisors to assist customers and book meetings efficiently, boosting overall productivity
    Insights & Reporting
    • Offers detailed insights into visitor activity, helping teams understand customer interests and tailor their outreach
    • Reporting features provide actionable data for improving sales strategies
    Ease of Implementation
    • Supported by a dedicated team during the onboarding process, ensuring a hassle-free experience

    • Negatives

    Knowledge Base Limitations

    • The "University" website lacks comprehensive search functionality, making it hard to find specific answers
    • Users often rely on direct support from reps due to limited resources in the knowledge base
    • Some users suggest further enhancements to documentation and self-help resources