About
Klenty is a sales engagement platform designed to assist sales teams in reaching out to prospects by sending personalized emails and automated follow-ups at scale. The platform offers features such as multi-channel sequencing, account-based playbooks, and thoughtful automation to drive more pipeline and enhance sales productivity.
Differentiators
The platform's AI features enable users to craft entire sequences of personalized emails, LinkedIn messages, and call scripts in minutes, allowing sales teams to focus on building relationships and closing deals. Additionally, Klenty's AI-driven cadences and automation tools streamline the sales process, reducing manual tasks and increasing efficiency.
Positives
Positives
Automation and Efficiency
- Streamlines outreach with automated email campaigns, LinkedIn interactions, and follow-ups
- Saves time by eliminating manual tasks such as email tracking and bulk outreach
- Integration with CRM systems like Salesforce, HubSpot, and Pipedrive enhances productivity
- Rule-based lead assignment simplifies round-robin lead routing
Ease of Use
- Intuitive for creating cadences and managing campaigns
- Allows sales teams to focus on hot leads by automating repetitive tasks
Customer Support
- Proactive and responsive support team, often resolving queries promptly
- Customer-centric approach adds value to user experience
Performance Tracking
- Basic metrics like read and click rates help measure campaign effectiveness
- Provides insights for A/B testing and campaign optimization
Cost-Effective
- Offers good functionality at a reasonable price compared to competitors
Negatives
Customer Support Limitations
- Customer service is slow for some users, relying on messaging with no call support
- Issues with delayed responses in critical situations
User Interface
- Multiple reviews mention a lack of intuitive UI/UX design, making it harder to navigate
- Sequence and cadence mobility could be improved
Reporting and Analytics
- Reporting features are basic and lag behind competitors, making it difficult to track ROI
- Lacks advanced analytics for deeper campaign insights
Functionality Gaps
- Campaigns don’t stop automatically if emails bounce, requiring manual intervention
- Users reported issues like campaign freezing and needing frequent refreshing
- The database of prospects is limited, requiring users to rely on external tools for lead generation
Deployment and Learning Curve
- Initial setup and deployment can be cumbersome and time-intensive
- Users face challenges understanding campaign data and configurations
